kdkdkZena goes and creates the layout on the whiteboard

1. Quick instructions on board?
   1. Explain at beginning what it’s for, Future State vs. Current (Karen’s)

Future mappings are based on an “ideal” state for a user type, experience, or a to-be service structure. Future 

1. Zena goes and creates the layout on the whiteboard
2. Quick instructions on board?
   1. Explain at beginning what it’s for, Future State vs. Current (Karen’s)

Future mappings are based on an “ideal” state for a user type, experience, or a to-be service structure. Future