Hardware and software support is provided for desktops, laptops, tablets and printers that are Human Ecology assets. For support, enter a Helpdesk ticket or call our Helpline at 255-8600.

Desktop Support

Dell and Apple computers are recommended to ensure the highest level of compatibility with Human Ecology and Cornell resources. Dell technicians are on campus and available for prompt hardware replacement, when necessary.

Consultation with an IT technician is available prior to purchasing hardware equipment for laptops, desktops, tablets, and printers. Purchases of new hardware should go through the Computing Services Group. Enter a Helpdesk Ticket for a consultation on your computer needs or to make purchases.

Support, installation, and troubleshooting are provided for Cornell owned software still supported by the manufacturer. Cornell provides access to many types of reduced priced and free software. For more information of available software to faculty, staff, and students, visit CIT's available software.

Bomgar is a remote support software tool that enables a technician to access a client computer remotely to correct computer problems and perform installations.

VPN and Remote Desktop setup provides access to files on Cornell and Human Ecology servers as well access to your own computer or laptop on campus. Please note, you will need to first make a VPN connection prior to making a Remote Desktop Connection.

Virtual Environment
With a web browser and Citrix web plug-in, graduate students and students enrolled in Computer Aided Design (CAD) courses have access to our virtual environment in graduate labs on campus as well as on their own personal devices. The virtual environment offers many commonly used programs at Cornell and in the business world.

Benefits of using the Cloud/Virtual Environment
The virtual environment will allow you to use software that isn't installed on your own device. Shared network folders and printers will also be available in the cloud, the same way they would appear as if logging on to a Human Ecology networked computer on campus. The software available in the virtual environment is listed below.

Academic Virtual Environment Software
Microsoft Office, JMP, MatLab, SPSS, SAS, EPrime, Nutritionist Pro, Adobe Acrobat Pro, Endnote, R, Quicktime, RealPlayer, Firefox, and NetPrint.

CAD Virtual Environment Software
Autodesk, Adobe CS6 Suite (Adobe, Illustrator, InDesign, Photoshop), Kaledo, Rhino OptiTex, SketchUp, V-Ray, and Microsoft Office.

Accessing the Cloud
To access the virtual environment, you'll need to install the Citrix Receiver web plug-in, then go to the web address https://remote.human.cornell.edu and enter your NetID and Net ID password. Here are instructions on the plug-in installation and virtual environment access thereafter.

  • Network Printers - are available in each department and can be accessed, after receiving printing permissions from CSG, through Human Ecology networked computers.
  • NetPrint Printers - are printers you can use for a small fee per page and are located in HEB T16, MVR 159, and MVR 4214. For more information about NetPrinters visit, CIT's How to Obtain a NetPrint Account.
  • Plotters - are available for large scale printing projects up to 36" wide. Plotters are located in MVR 4214, HEB T14 and T16.

Storage
The Computer Services Group (CSG) provides a variety of storage services to departments, faculty, staff and students in support of education and research for the College of Human Ecology (CHE).

Shared Department Data
All CHE faculty and staff have access to shared departmental data, which is stored centrally and is backed up nightly.

Research Data
The purchase and support of specialized computing, or other equipment placed primarily in service to externally sponsored research, fee for service activities, executive education, or other similar activities, is expected to be supported through that program's revenue. Data storage can also be obtained through Cornell University's Center for Advanced Computing - CAC or through Cornell University's Institute for Social and Economic Research - CISER.

Backup and Recovery Services
File and data backup solutions are available for desktop computers, laptops, and servers. Any CHE provided storage is backed up daily, free-of-charge.

Data Recovery
Lost data files, from the previous 21 days, within the boundaries of Cornell's IT shared file services can be easily restored by following these steps.

EZ-Backup
CHE computers are not backed up by default. To backup all of the data files on your computer, the subscription service EZ-Backup is available for free.

Computing Services troubleshoot and resolve Internet connectivity issues (hard wired and wireless), network printers, share, and device matters.

For help with any of the above information, please submit a CHE Helpdesk Ticket. To be sure your ticket gets routed quickly, please choose 'Computer Support' for the Support Category.

Computer Replacements

Computer are replaced in a four (4) year cycle with batch orders  in April and October.  Out of cycle replacements to meet special circumstances are done as-needed.

This processes of identifying computers for replacement, ordering and coordinating their storage and scheduling replacement efforts by computer technicians is managed by the Manager of Desktop Support Services, Mary Miller (mem79@cornell.edu, 5-6162).

The college schedules and replaces computers that meet the following criteria:

Office Computers:

  • Faculty or staff member must be at least 50% core funded
  • One computer is funded per person

Computers in college designated classroom or instructional spaces:

  • Replaced in quantity and type based on the instructional requirements
  • Spaces not 100% instructional require supplemental funding by percentage used for other activities

Computers used for research are not covered by this procedure and should be provided by grants or through requests for reutilization of replaced equipment.

 The college provides a replacement funds cap on computer replacements of $1,500.00 per computer.  In instances where the computer needs cannot be met with this cap, direct exception requests to the Director of Information Technology, Randi Rainbow (rar28@cornell.edu, 5-8979). 

Within this cap, requests for custom equipment configurations must include:

  • All standard equipment including keyboards, mice and monitors
  • Minimum of a four (4) year warranty
  • Operating System (OS) or required software licenses for typical operation

Computer equipment replaced with college funding must be returned to the college for reutilization.  These assets are made available for a number of reutilization projects before they are disposed of.  The priority of reutilization is as follows:

  1. Equipment continues in service to the college to support unfunded computer needs
  2. Equipment is sold to college employees for personal use.  Computers sold to employees become personal property and are not supported by the Computing Services Group (CSG).
  3. Equipment is donated to non-profit organizations, charities or outreach organizations.  Computers donated become the property of the organization and are not supported by the Computing Services Group (CSG).
  4. Equipment is disposed of as unserviceable