Administration

Computer Support Requirements

 
 
Support Process

Support for computer equipment, ancillary equipment, such as printers, scanners, PDAs and software used for college business is provided by Desktop Support Services and managed by Mary Miller, Manager of Desktop Support Services (mem79@cornell.edu, 5-6162).

 
Requesting Support

 The Universities web-based Help Desk application, Remedy, is the preferred method for requesting support.  This application is available via the web from this location:

http://www.human.cornell.edu/helpdesk

This is a secured, location that requires your Cornell NetID and password to access.  For a walk through of submitting a help desk support ticket, click here to view a pdf.

 
What is Supported
TBD
 
Cornell Asset Tracking Requirements
To comply with Cornell Policy 5.1, the college requires the CSG have access to all technology equipment regardless of location, state of operation or support structures to perform the following tasks:
  • Apply and maintain Cornell inventory markings
  • Gather information from the owner on network configurations, operating system versions, anti-virus and other system protective measure settings
  • Understand the general function of the computer to coordinate necessary college-level security settings and assess areas of vulnerability
  • Know the physical location of equipment in case of emergency